Help Center & FAQ | Its Pop Joy

Itspopjoy accepts payment via PayPal, Apple Pay, iDeal, or all major credit and debit cards like Visa or Mastercard. Happy shopping.

Any item can be refunded if it is returned within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we do not offer a refund on opened or used products and do not offer exchanges online. Likewise, we do not accept returns or refunds for frank body purchases bought in-store.

Please send your order back to: Tinktura d.o.o. Malešnica ulica 5/1 10090 Zagreb Croatia

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@itspopjoy.com

If getting in touch about a return, please include your order number and product details in the email.

All of Pop Joy Cosmetics is Made in Our Production Facility in Croatia.

Pop Joy HQ is Based in Croatia, Zagreb and We Are Online From 07:00 AM to 05:00 PM

We'll Get Back To You As Soon As We're Online

Pop Joy Cosmetics is 100 % Vegan

All of our products are gluten-free.

We’ve had great feedback from baby mummas everywhere who have used Pop Joy products throughout their pregnancy and after birth.

The TINKTURA website www.itspopjoy.com may be used for your private, non-commercial purposes without any usage fees, under the following terms and conditions. By using the Tinktura.com online store, you agree to comply with these terms and rules. The supplier of the ordered goods is tinktura d.o.o. of Zagreb. Through the online store, tinktura d.o.o. enables the purchase of the entire range of goods offered on the website. The offer consists of handmade cosmetic products and herbal dietary supplements. A buyer is any person who electronically orders at least one product, fills in the required information, and successfully submits it through Registration. Registration allows storing data that will be used for contact, delivery, or for advertising information about our products, new products, promotions, and discounts. Registration also ensures simpler and easier order processing later on. All prices are expressed in the Croatian national currency, the Croatian kuna (HRK), including VAT, and in euros (EUR), at the legally defined exchange rate 1 EUR = 7.53450 HRK. We advise users to read these Terms before purchasing and to check them regularly, so they are familiar with all rights and obligations. tinktura d.o.o. reserves the right to change these Terms at any time without prior notice and will not be liable for any possible consequences arising from such changes. The changes take effect upon publication on this website. tinktura d.o.o. reserves the right to discontinue the service and change the content as well as other services and subpages that are integral parts of the Tinktura.com online store at any time without prior notice and will not be liable for any possible consequences arising from such changes. The changes take effect upon publication on this website. tinktura d.o.o. reserves the right to change, limit, or cease providing the Tinktura.com service at any time without prior notice, in whole or in part, and may completely limit access and/or the provision of certain services to users who violate these Terms and the General Terms of Use. Use of Tinktura.com services is permitted exclusively to adults. Use by children or minors is not allowed; parents and/or guardians are obliged to ensure compliance, otherwise they assume all rights and obligations arising from such use, and tinktura d.o.o. is not responsible for any consequences of such use. NOTE: Tinktura.com does not guarantee that product photos fully correspond to the actual appearance of the product. We are not responsible for any unintentional errors in product descriptions. Differences between the actual product and product photos or descriptions may occur if the manufacturer changes any characteristics or product contents. All descriptions are regularly and thoroughly checked.

TERMS OF SALE I) Concluding and Terminating the Sales Contract These Terms and the specific sales terms indicated alongside information about particular products constitute the Tinktura.com offer to conclude a Contract. By registering, placing an order, or otherwise accepting under these Terms, the user (as the buyer) accepts the offer, and a Contract between the user and tinktura d.o.o. is deemed concluded, pursuant to the sales terms set out herein. The subject and commercial purpose of the Contract is the purchase of a selected product or service via Tinktura.com in exchange for the appropriate fee (price). The Contract is concluded by means of distance communication (a distance contract) via: printed promotional messages with an order form, telephone (with or without human mediation), and the Internet. The Contract enters into force and is binding from the moment the user accepts the offer of tinktura d.o.o. in one of the following ways: by choosing a payment method and completing the order as a registered user of Tinktura.com, by choosing a payment method and completing the order via the 01 3733 563 phone line or by email received at info@tinktura.com. a) During registration or account creation, the user must choose a username under which services will be used and select a secure password, and provide a valid email address. All data required for registration/account creation must be truthful; using someone else’s data is expressly prohibited. b) When registering via a Facebook account to comment and actively participate on our Facebook profile, Tinktura.com may use your full name i.e., your Facebook account. c) Registration/user accounts are created for one person only and may not be shared with third parties. The user must keep their password and account details confidential. Use of another person’s registration or account is not allowed. d) For violations of the Terms in this section, tinktura d.o.o. reserves the right, at its sole discretion, to deactivate the user’s registration or account without any obligation to compensate the user for any costs or damages. e) By registering (which includes payment for the product and/or service), a Contract between tinktura d.o.o. and the user as the buyer is considered concluded. f) The Contract takes effect upon completion of user registration, i.e., from the day the user accepts the offer to conclude the Contract. g) Upon conclusion of the Contract, the user will receive: confirmation of the concluded Contract, the pre-contractual notice pursuant to Article 57(1) of the Consumer Protection Act (Official Gazette 41/2014, 110/15), these Terms, and a notice of the user’s right to unilateral termination of the Contract with the form for unilateral termination pursuant to Article 61(1) and (2) of the Consumer Protection Act. h) The user may unilaterally terminate the Contract within 14 (fourteen) days without giving any reason. The user has no right of unilateral termination if: the service has been fully performed with the user’s prior express consent and confirmation of being informed of the loss of the right to termination once the service is fully performed, the subject of the Contract is sealed goods not suitable for return due to health or hygiene reasons if unsealed after delivery, the subject of the Contract is goods which, due to their nature, are inseparably mixed with other items after delivery. To exercise the right of unilateral termination, the user must notify tinktura d.o.o. of the decision to terminate before the deadline, by an unambiguous statement sent by post (to tinktura d.o.o., Ivanićeva 10, 10000 Zagreb) or by email to info@tinktura.com, stating their name and surname, address, phone number or email address. The user may also use the prescribed termination form. The Contract Termination Form available at https://www.itspopjoy.com/images/uploads/obrazac-o-jednostranom-raskidu-ugovora.pdf may be completed and sent electronically, in which case tinktura d.o.o. will promptly deliver confirmation of receipt of the termination notice by email. The 14-day period runs from the day the goods are delivered into the possession of the user or a third person designated by the user (who is not the carrier), or, in the case of a service, from the conclusion of the Contract. If the conditions for unilateral termination are met, the user will be refunded the amount received from them, excluding delivery costs, without delay and no later than 14 days from the day tinktura d.o.o. (i.e., Tinktura.com) receives the user’s termination notice. The refund will be made so that the user does not incur any refund-related costs. tinktura d.o.o. may withhold the refund until the goods are returned and inspected for condition and eligibility for termination. The user must return or send the goods to tinktura d.o.o. (Tinktura.com), Malešnica Ulica 5/1, 10000 Zagreb, without undue delay and in any case no later than 14 days from the day the user notifies tinktura d.o.o. (i.e., Tinktura.com) of the termination. The user bears the direct cost of returning the goods. Cash-on-delivery return shipments will not be accepted. Before terminating the Contract, the user is kindly asked to call 01 3733 563 or write to info@tinktura.com to receive instructions on the return procedure. The user is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functionality of the goods. In case of damaged original packaging, the refund amount will be reduced proportionally to the value of the goods; you will be notified in such a case. If, at the user’s request, performance of the service begins during the termination period, the user must pay tinktura d.o.o. an amount proportional to what has been provided until the moment tinktura d.o.o. was notified of the termination. Link to download the Unilateral Contract Termination Form (see link above).

II) Purchase Terms and Procedure The main characteristics of products, usage instructions, prices, special promotions and benefits, payment and delivery methods are those valid at the time the order is placed and will be indicated with each product. The product price and delivery fee (including VAT) are visible in the shopping cart before checkout. The delivery fee may also be displayed elsewhere on the site. All purchase confirmations based on electronic orders will be sent to the buyer’s email address provided during registration/ordering or entered at checkout. All prices are expressed in HRK and EUR. 1 EUR = 7.53450 HRK. VAT is included. The same itemized prices will be listed on the invoice delivered with the goods. If the buyer does not receive an order confirmation, they may have entered the wrong email address. Please contact us at info@tinktura.com or 01 3733 563 so our Customer Service can assist.

III) Delivery and Delivery Terms a) Delivery cost is calculated automatically during purchase; your invoice will show both the product price and delivery price. b) Delivery within the Republic of Croatia is €4.00 for orders up to €53.09, and free for orders above €53.09, regardless of weight, volume, or address. Additional costs may apply for international shipping. More information on Delivery can be found HERE. c) For products marked as in stock, delivery across Croatia is 3–5 business days from order completion, according to DPD and other couriers’ schedules. d) For locations with special delivery regimes, the delivery time may be slightly longer (2–4 business days), per DPD and other couriers’ schedules. e) In case of changes to delivery times or other important circumstances affecting order fulfillment, our customer service will promptly inform the buyer.

IV) Claims and Complaints Ordered products are packaged to prevent damage during normal handling in transport/delivery. Each product is additionally protected with specialized shipping packaging. The buyer must inspect the package upon receipt. If the package shows visible damage/defects, we recommend refusing delivery, as the product inside may be damaged. Upon refusal, the courier will complete a Damage Report and return the shipment to Tinktura.com with a note that the shipment is defective. Claims regarding product defects and all other complaints may be submitted in writing by email or post: Email: info@itspopjoy.com Address: Tinktura d.o.o., Ivanićeva 10, 10000 Zagreb In case of a justified complaint, the buyer may request contract termination with a refund or exchange for the same product or another product of equal value (with additional payment or partial refund if necessary). If the complaint concerns damage and/or defects, the buyer should send a photo of the issue to info@itspopyoj.com so it can be validated based on subsequent physical inspection. If justified under the Obligations Act deadlines, Itspopjoy.com will arrange pickup of the damaged, defective, or incorrectly delivered goods at its own expense, provided the complaint is justified and the buyer did not cause the defect/damage. In such cases, Tinktura.com bears the full cost of replacing the product. In case of a dispute regarding the justification of the complaint and/or product authenticity, or if the buyer subjectively believes they did not receive an adequate product/service, it is common practice to report the case to a competent authority. The official body will perform all necessary checks to determine compliance with applicable laws. Upon a decision, both parties receive an official report, which is considered authoritative and sufficient to conclude the complaint process.

V) Payment Methods and Process Payment for products and delivery can be made by: a) Cash on delivery — pay the total amount shown on the invoice (including delivery) to the courier. b) Internet banking — after a successful order, Tinktura.com emails all necessary payment details. c) General payment slip — pay at banks, FINA, or Croatian Post offices; payment details are emailed after ordering. d) Credit/debit card — one-time online payment with American Express, MasterCard, Diners, Visa, or Maestro. Each method may include fees per the payment provider’s terms; these are borne by the payer and are non-refundable by tinktura d.o.o.. Card payments on Tinktura are secure! We use the WSPay internet payment service (WEB STUDIO d.o.o.), which employs state-of-the-art protection technologies such as SSL and other high-standard security procedures. Sensitive data exchange between the online payment system and card authorization centers uses a network fully protected from unauthorized access. Sensitive credit card data is sent online directly to the authorization center. Tinktura.com does not store your credit card data. Payment with foreign credit cards is not possible. (Brand marks: American Express, Diners Club International, Visa, MasterCard, Maestro, Discover, Dinacard, MasterCard® SecureCode™, Verified by Visa, WSpay™ – Web Studio payment gateway.)

DATA PROTECTION DURING PURCHASE Tinktura.com undertakes to respect the anonymity and privacy of users of the Tinktura.com online store and will use/process data exclusively for the purposes defined in these Terms. Tinktura.com may collect personal data (name, address, OIB, phone number, email) only if the user voluntarily provides it. Such data will be used solely to fulfill contractual obligations and to better understand individual needs, habits, and requirements, as well as to further develop and improve Tinktura.com services. Tinktura.com collects, processes, and publishes usage-related data without revealing user identity and/or personal data enabling identification. Tinktura.com collects and records users’ IP addresses or device locations for system administration, troubleshooting, download confirmation, or improving technical aspects of the service. Tinktura.com will automatically record usage habits, including page/content visit logs. Such data is used only to improve services and tailor promotional activities. Tinktura.com does not record your credit card number nor store transaction data. Card charges are processed by a third-party authorized bank using encryption.

COMMUNICATION WITH USERS By registering and purchasing, you consent to Tinktura.com contacting you via email for service/product promotion, notifications about content changes or additions, discounts, promotions, products, or changes in the provision of services. You may revoke this consent at any time.

VI) External Services Services provided by the Itspopjoy.com online store do not include costs you incur for the computer equipment and access services. Tinktura d.o.o. is not responsible for telephone or any other costs that may arise. Availability of the Itspopjoy.com online store: 24/7, 365 days a year. Although Itspopjoy.com strives to provide the best possible service, Tinktura d.o.o. cannot guarantee the services will meet your needs nor that the service will be error-free. Images are for informational purposes and may differ from the actual product if the manufacturer changes packaging design. Product names may include additional info (e.g., balm, cream, tincture, etc.). If an error occurs, please report it to info@tinktura.com so we can correct it as soon as possible. Access to the Itspopjoy.com online store may occasionally be unavailable due to regular maintenance or the introduction of new content.

VII) Intellectual Property The content of the Tinktura.com online store is protected, and tinktura d.o.o. holds the exclusive right to use it. For any commercial use of content from Itspopjoy.com pages, please contact tinktura d.o.o. at info@itspopjoy.com in advance.

Company Information Tinktura d.o.o. for trade and services OIB: 31423968290 Ivanićeva 10, Zagreb

Privacy Policy We Don’t Like Spam Either! Tinktura d.o.o. is committed to protecting the privacy of all our customers. This statement outlines our commitment to safeguarding the privacy of users, customers, and visitors to our website, as well as the security of personal data you provide through it. This notice describes the types of information we may collect from you when you visit our website, how we use that information, and the steps we take to protect it. It also explains your choices regarding the collection and use of your data when visiting our site.

What Information We Collect and How We Use It In general, you can visit our website without disclosing any personal data about yourself. We do not collect your personal information (such as your name or contact details) unless you voluntarily provide it through one of the available forms for specific purposes (e.g. contact form, registration form, purchase form, newsletter sign-up form), thereby giving your consent for the collection and use of your personal data for those purposes. All personal data is used solely for the purposes for which it was collected and for which consent has been given. Consent for processing personal data may be given by persons aged 16 years or older, while for persons under 16, consent must be given by a parent or legal guardian. Purchases can only be made by persons aged 16 years or older. We will not share collected data with unauthorized third parties, except when required by law. All data is deleted once the purpose for which it was collected no longer exists, or upon termination of the contractual relationship, and no later than the expiration of all legal obligations related to data retention.

Data Sharing and Additional Purposes Information Shared with Google Inc. Google collects data through our use of Google Analytics on this website. Google uses this information, including IP addresses and cookie data, for several purposes, such as improving our business operations through analytical feedback. Data is shared with Google on an anonymous basis. You can learn more and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Facebook Pixel / Conversion Tracking With your permission, our website uses the Facebook Pixel for conversion tracking. This allows us to monitor your actions when you click on a Facebook ad and measure the effectiveness of our ads for statistical and marketing purposes. The data we collect is completely anonymous. However, Facebook stores and processes this data in accordance with its privacy policy, available here: https://www.facebook.com/about/privacy/. You can revoke your consent here: https://www.facebook.com/ads/website_custom_audiences/. Accounting We share data with our accountants solely for tax purposes — for example, invoices we issue and receive are shared for the purpose of fulfilling legal and financial reporting obligations.

Types of Personal Data We Process Contact form: name and surname, email, and if provided — address, city, postal code, phone number, company name. Newsletter sign-up: email address. Registration / purchase: country, name and surname, company name, email, address, city, postal code, phone number.

Automatically Collected Information We automatically collect information in server log files, such as your IP address, browser type, referring/exit pages, and operating system. We use this data to manage our website, analyze visitor behavior, and improve your browsing experience.

Data Subject Rights We ensure that you have full control over how your personal data is processed. You are entitled to the following rights: Right of access: You can request confirmation of whether we process your data and obtain access to that data. Right to rectification: If your data is inaccurate or incomplete, you may request correction or completion. Right to erasure (“right to be forgotten”): You may request deletion of your personal data when it is no longer needed, or if you withdraw your consent, except where retention is required by law. Right to restriction of processing: You may request that the processing of your personal data be limited, for example, if you dispute its accuracy or legality. Right to data portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller. Right to object: You may object to the processing of your personal data, particularly for direct marketing purposes. Right to lodge a complaint with a supervisory authority: You can contact the Croatian Personal Data Protection Agency (AZOP), Martićeva 14, 10000 Zagreb, Croatia, http://azop.hr/, tel. +385 1 4609 000. Right to withdraw consent: If processing is based on your consent, you may withdraw it at any time without any negative consequences. Requests can be submitted via: 📧 info@itspopjoy.com 📫 Tinktura d.o.o., Malešnica 5/1, 10090 Zagreb, Croatia

Security of Your Personal Data We are committed to protecting your personal data against unauthorized access, loss, or misuse. All data you provide through itspopjoy.com is transmitted securely via SSL encryption and stored on protected servers located within the EU. We care about children’s safety and believe that minors should not independently decide to use our services. We encourage parents to make such decisions on their behalf. Therefore, persons under the age of 16 cannot make purchases through our website.

Dispute Resolution and Contact For dispute resolution or additional inquiries, please contact us: 📞 01 3733 563 📧 info@itspopjoy.com Contact Information: Tinktura d.o.o. Malešnica 5/1, 10090 Zagreb, Croatia Phone: +385 1 3733 563 Email: info@itspopjoy.com

We’re transparent with you Use of Cookies This website and its online services use cookies to improve the quality of our services. The decision to allow the use of cookies on this website is entirely up to you. Please note that the website functions optimally only if cookies are enabled.

What Are Cookies? Cookies are small files that your browser stores on your device when you visit our website. This allows our website to recognize your computer when you visit us again and provide you with a personalized browsing experience. Cookies are not designed to spy on users, do not track everything a user does, and are not malicious code or viruses. They are also not connected to unwanted messages or spam, cannot store passwords, and are not intended solely for advertising purposes. Information such as your name or email address will not be stored — websites cannot access your personal data or files on your computer. In order for us to use cookies in compliance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58/EC and 95/46/EC, and the GDPR, we require your consent.

Types of Cookies Session and Persistent Cookies Session cookies are temporary cookies that expire once you leave the website. They are essential for the proper operation of certain applications or features on the site. Persistent cookies are used to enhance the user experience (e.g., remembering login details so you don’t have to enter them each time you visit). These cookies remain stored in your browser’s cookie file for a longer period, depending on your browser settings. Persistent cookies allow data to be transferred to the web server each time you visit the site. First-Party and Third-Party Cookies First-party cookies are issued by this website. They ensure the site functions correctly and remember your preferences. Third-party cookies are set by external websites or services, such as YouTube. We have no access to or control over these cookies. You should refer to the respective third-party privacy policies for more information. If you are located in the European Union, you can learn more about how third parties use these cookies at: 👉 http://www.youronlinechoices.eu/

Essential and Other Cookies Essential cookies are necessary for the operation of our website and for using its features or services — for example, allowing you to navigate the site and log in to secure areas. By using this website, you automatically consent to the use of essential cookies, without which the website cannot function properly. Examples include PHPSESSID and _exp cookies. Performance cookies collect information about how visitors use our website — for example, which pages they visit most often and whether they encounter error messages. These cookies do not collect data that identifies visitors; all information is aggregated and anonymous. They are used solely to improve website performance. Functional cookies allow our website to remember choices you make (such as language or currency preferences) and provide enhanced, personalized features. They may also enable third-party social sharing tools and remember your sharing preferences. Marketing cookies are used to track visitors across websites. Their purpose is to display ads that are relevant and engaging to you, and thus more valuable to publishers and third-party advertisers.

Cookies Used on This Website PHPSESSID Cookies named PHPSESSID contain only a reference to the session stored on the web server. No data is stored in the user’s browser, and this cookie can only be used on the current website. Type: First-party cookie – This website Duration: Session

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ExpressionEngine Cookies exp_last_visit (1 year), exp_last_activity (1 year), exp_tracker (session), exp_csrf_token (session) These are cookies set by our content management system (CMS) and contain data such as when you last visited our website, which pages you previously viewed, the session duration for logged-in users, and the session ID. These cookies do not collect any personal data and are used only for the basic functionality of the website. exp_last_visit and exp_last_activity store only the date/time of your visit. exp_tracker tracks the last two pages you visited, so you can be redirected back if necessary. exp_csrf_token is used for form submissions — it’s a unique, random string of letters and numbers that protects our website from spam and unauthorized submissions. Type: First-party cookies – This website exp_csrf_token and exp_tracker are session cookies, while the others are persistent cookies. exp_cart lasts 24 hours, does not collect personal data, and is used only to identify your shopping cart.

Google Analytics _ga (2 years), _gid (1 day), _gat (1 minute), AMP_TOKEN (30 seconds – 1 year), _gac (3 months), __utma (2 years), __utmb (30 minutes), __utmc (session), __utmt (10 minutes), __utmz (6 months) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). We use the integration mode that anonymizes your IP address. Google Analytics uses cookies to analyze your use of the website. Information generated by these cookies (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this data to evaluate your use of the website and provide reports to site operators. Google may transfer this information to third parties where required by law or where such parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can read Google’s Privacy Policy here: 👉 https://www.google.com/analytics/learn/privacy.html To prevent Google Analytics from using your data, download the browser add-on here: 👉 https://tools.google.com/dlpage/gaoptout

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How to Accept or Decline Cookies You can always block the use of some or all cookies used on our website; however, this may affect its functionality. The cookie settings panel is located at the bottom of this page. After choosing your preferences, you can reset your cookie settings at any time — also at the bottom of this page. Additionally, you can accept or decline certain cookies by adjusting your browser settings. You can find information on how to change cookie preferences for some of the most commonly used web browsers at the following links: Mozilla Firefox Google Chrome Microsoft Internet Explorer Apple Safari Opera Some browsers allow you to browse in “private” or “incognito” mode, which limits the amount of data stored on your computer and automatically deletes persistent cookies placed on your device once you finish your browsing session. There are also many third-party applications you can add to your browser to block or manage cookies. You can also delete previously stored cookies in your browser by selecting the option to clear your browsing history and ensuring that the deletion of cookies is included. For more detailed information about cookies and how to adjust your browser settings, please visit: 👉 www.allaboutcookies.org